FAQ

Medzme.com is a one-stop destination for all your health care needs. It is an Indian online pharmacy that brings thousands of medicinal products for you to choose from. You can buy medicine online with a few simple clicks. Ordering medicine from medzme.com is quick and hassle-free. Find and select the required products, click on the add to cart button, send your prescription by email and proceed to make the payment; once your order is confirmed, the Medzme team will proceed to deliver your medicine safely and on time at your doorstep. The team follows strict safety protocols to ensure that only authentic medications and health care items are delivered to you.


Absolutely! You can buy medicine online at the lowest rates from the comforts of your place with a few clicks and get them delivered safely to your home. The entire process of online shopping is hassle-free and convenient. You must search for the products you need on our website, add them to your cart and then proceed with the checkout process. Prescription can be sent through email. You can also check the website from time to time to learn about the added discount and massive deals available on purchasing medicines.


Search for the medicine using our search option on the home page. Or browse through categories. Once you have found your product/s, click on it and you will be taken to the next level of the Shopping Cart. Add the desired quantity of the desired product in the box. Click On ‘Add to Cart’ button. Once the selection is complete, click on Checkout and provide your personal information and shipping information. For most products, prescriptions can be written here. Pay through available payment options.


You can order medicine from a trusted online pharmacy, medzme.com. With a legacy of over 15 years in the pharma business, the online pharmacy satisfies thousands of customers all around the globe. The online drugstore delivers health care essentials in the promised timeframe. You can get everything you need at this reliable place to maintain good health, from high-quality, authentic, affordable medications to general health care items. Buy medicine online from India's trusted pharmacy medzme.com from the comfort of your home.


Yes, Medzme is a legitimate online pharmacy which offers approved prescription and non prescription medications. The Medzme online drug store has dedicated customer support round the clock; one can contact us via Email, chat and call options. Customers need to upload their medicinal prescriptions to place the order. If the customers dont have prescription, they can consult us through toll free no. or write an email to our professional team of doctors & pharmacists. After receiving your requirements, the order is dispensed and sent to you at the given address on time. The site also provides email and chat services to solve all the queries of its customers.


Yes, Prescription is needed for prescription medicines. The same may be sent by e-mail at [email protected] or you may also whatsapp us on +1 (877) 327-6140


Yes, the products we sell on medzme.com are manufactured by leading pharmaceutical companies and their manufacturing facilities are certified by FDA, WHOGMP/GMP or any other equivalent drug authorities.


All medications shipped by the Medzme pharmacy have a minimum of six months or more expiry date from the time they are shipped. If you require a longer expiry then feel free to Contact Us and we will do our best to assist you with your requirements


Once you make the payment, immediately we will ship it and share the tracking details soon. We take minimum 2 or 3 weeks period of time to deliver your order at your place. For express shipping, you might have to pay extra on special request in case of urgency. We will take minimum 5 to 7 days to deliver. the dalivery days for Express shipping might be less depending upon destination country.


We don't accept returns on prescription items, because it's illegal for us to reuse or resell them. If your prescription order was damaged in shipping or if the incorrect item was shipped, please e-mail us immediately. Kindly share your order no. and tracking number in your e-mail so that we may assist you more quickly.


Certainly, we are a licensed Indian pharmacy offering prescription & non-prescription medications online.


Our website is open 24 hours a day, 7 days a week. Customer support is available from Monday to Saturday, 09:30 am to 06:30 pm IST.


Email: [email protected] and US Toll Free: +1 (877)-327-6140


To contact our pharmacists online, you can send your questions by writing an email to us on [email protected] or For US customers Toll Free: +1 (877)-327-6140 or also by completing the form in the Contact Us section.


No, we do not accept any insurance plans. However, we can provide invoice and receipt towards your order to claim your insurance. But, in most cases, you will find our low-priced medications to be of great value compared with that of your insurance plan.


At Medzme.com, you have quite a few avenues to save on your purchases of any products: Rewards for You! Medzme has a Reward Points Programme by which you automatically score points on any of your purchases. Once you have received enough points, you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at our one-stop pharma. To know more about our Reward Points program, click here. Prices Slashed for Your Referrals! Medzme is pleased to offer you $5 OFF your order when you refer your family and friends to us. You can learn more about our Refer & Earn programme here.


At Medzme.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order. Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.


To know about our Return and Refund policy, please read our return and refund policy.


Yes. Medzme.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.


Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.


Medicine FAQ's

Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.


According to the trademark laws, generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly.


Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety. As required by the CDSCO, India’s regulatory body for pharmaceuticals, Generics must meet the same rigid standards as set for brand-name counterparts. A generic drug (generic drugs, short: generics) is a drug which is produced and distributed without patent protection. The generic drug may still have a patent on the formulation but not on the active ingredient. A generic must contain the same active ingredients as the original formulation.


Patented medicine is more expensive because, innovative brand-name pills require great amounts of money (from hundreds of millions of dollar to billions) and time (nearly 10-15 years). Advertising and Marketing techniques are quite costly as well. The manufacturer then has to compensate its expenses. This is the reason why the price for patented medicines is so high. When generic products become available, the market competition often leads to substantially lower prices for both the original brand name product and the generic forms. The time it takes a generic drug to appear on the market varies. Brand-name drug companies have used a number of strategies to extend the period of market exclusivity on their drugs, and prevent generic competition. This may involve aggressive litigation to preserve or extend patent protection on their medicines, a process referred to by critics as 'evergreening.' Patents are typically issued on novel pharmacological compounds quite early in the drug development process, at which time the 'clock' to patent expiration begins ticking. Later in the process, drug companies may seek new patents on the production of specific forms of these compounds, such as single enantiomers of drugs which can exist in both "left-handed" and "right-handed" forms, different inactive components in a drug salt, or a specific hydrate form of the drug salt. If granted, these patents "reset the clock" on patent expiration. These sorts of patents may later be targeted for invalidation by generic drug manufacturers.


The production doesn't require a new formula or production technology (existing ones are used instead by reverse-engineer known drug compounds).Generic pills are bio-equivalents of the brand drugs and therefore they don't need the additional advertising. In fact they receive the benefit of the previous marketing efforts of the brand-name drug company, including media advertising, presentations by drug representatives, and distribution of free samples. Generic manufacturers also do not bear the burden of proving the safety and efficacy of the drugs through clinical trials, since these trials have already been conducted by the brand name company. That is why generic pills are cheaper and are so popular. These save the patients and insurance companies substantial costs.


Yes, all of our generic drugs are procured from the world-renowned manufacturers and thus our generic products meet rigorous specifications and are strictly regulated for safety, quality and potency. By law, generic drugs must be bio-equivalent to brand-drug counterparts.


Ordering FAQ's

In order to process your order quickly, we need the following details from you: • Your billing/shipping information • Your prescription (required for the order of Prescription medicines). • Your payment details


Medzme.com accepts the following forms of payment: - ACH or echeck - Bank/ Wire Transfer - Crypto Currency Note: Credit/debit card, ACH or echeck and Crypto payments are processed via our online payment service partners


Medzme.com stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to [email protected]. We will get back to you as soon as possible to let you know the availability of the requested medication/products.


Certainly, you can upload as many as 12 prescriptions and place them as a single order at our Pharmacy. You may also combine your prescription medication order with herbal or OTC products.


Medzme.com takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister-packs.


No. There are no hidden charges in any of our products.


No. Medzme.com does not charge any additional professional fees on your prescription drug orders. The Pharmacist review charges are already included in the listed prices of our products.


Prices may fluctuate and in the event that the price of the drug you have purchased is less than the purchase price paid, the difference will be placed in your Medzme wallet, a store-credit account that you can use against future purchases.


Shipping & Delivery FAQ's

Yes, we do deliver our products to any available zipcode address across the world.


Delivery times may vary depending on the delivery location as well as the type of product you order.


Shipping Charges: Depending on the delivery country, shipping charges and delivery days varies. We give FREE Delivery on Medicine orders of $200 or more. Note: • Tracking number of your order would be available in your account on Medzme.com. • Medzme.com bears the responsibility of material between despatch and delivery period.


Depending on the medicine order containing liquid types, we will ship and update you, depending on your exact location.


You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status


You can check your current order status by simply logging into your account. This lets you track your order in real time.


If you wish to cancel your order, you can send an email request to [email protected]. Please note that in case your order has already been charged or delivered, we cannot cancel it. We also charge 25% of order value as a cancelation charges.


No, you cannot cancel your order once your payment has been processed.


If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via email to [email protected].


Medzme.com takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister/strip packaging.


Your order will be delivered by Courier or delivery partners, depending on your Zipcode.